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Order FAQs

1. Q:Is my order secure?

A: Yes, it is 100% secure.  We cooperate with the most reliable payment platform which is the world's largest software payment platform and the most secure payment service provider. All your privacy is 100% guaranteed.

2. Q:Why when I click "Buy Now" on your site, I'm navigated to another website, does it safe?

A: Yes. Please take it easy for the navigation. After you click "Buy Now" on our site, you are automatically navigated to payment processor, which is the world's leading software transaction service provider with the most complete registration and software payment solutions. Please take it easy to fill out the form to purchase the product.

3: Q:How can I order? Which is the quickest way for me to pay and buy the software?

A: Generally speaking, credit card is the quickest way for payment, for you can receive an email containing the download link or license code in minutes while you are placing the order through this way. Of course we accept all kinds of payment methods, like Credit-card online, Credit-card by phone, Credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail, etc.

4. Q:How about my privacy on the filling-up form sheet?

A: Your private information will be protected and used for the purpose of examining and fulfilling contracts and providing technical support, etc. Use of the data beyond these parameters is not permitted. Any of your personal data will not be passed to third parties, sold or rented unless we have received your express authorization to do so or are legally obligated to forward such data.

5. Q:How can I confirm that I have finished the order?

A: Immediately after your payment, you will receive a confirmation email sent by the payment processor, containing the confirmation information, your invoice and the receipt. So please make sure your email address is correct. And please check your spam if you don't receive it.

6. Q:How long to receive the confirmation email containing the download link? What should I do if I don’t receive the email?

A: Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: RegNow, SWREG or PayPal. After this e-mail, you will receive a confirmation e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam. You can also tell us your order ID and the program you purchase by email, and we'll resend a download link to you.

7. Q:What currencies do you accept?

A: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.

8. Q:How do I pay by credit card or debit card?

A:Payment by credit or debit card provides the fastest order processing. Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Maestro are all available. Credit card and PayPal are recommended, as you can download immediately after the payment.

9. Q:What should I do if I fail to download the purchased software from the download link provided in the email?

A: If you failed to download your purchased software, please email us with your order ID and the version of the program. We'll send a download link to you.

10. Q:Can I re-download the software after the purchase?

A: Yes, you can re-download the program with the download link provided by us.

11. Q:What is "Extended Download Service"? Do I have to purchase this "Extended Download Service"?

A: The Extended Download Service is an optional service offered by the payment processor SWREG with additional cost. Once you purchase this service, you'll be entitled to 2 year of re-download service for the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link at any time.

Please note the extended download service is selected by default. If you don't want to order the service, you can simply remove it.

12. Q:What is your refund policy?

A: All products on our website can be evaluated through trial versions. Please try the trial version before purchase and make sure that our products are compatible with your system and satisfy your requirements. Please feel free to contact us if you have any problems in using our products.

Note: We don't accept your refund demand due to the following reasons:
1. Your refund request does not include any particular reasons, only stating the uninstalling of the product with no future use or the program doesn't working, ect.
2. You failed to receive the download link for the product, and didn't try to contact us.
3. You changed your mind after placing an order.
4. You recovered your lost password by yourself or others before using our products, even though you already purchased it.
5. You resolved the problem by other methods instead of asking help from us when the software didn't work for you.
6. You requested refund for technical reasons, but never asked for any assistance from our support team with any detailed explanation of the problem.

If you are not satisfied with our products due to the following reasons, we'll refund your money in 90 days after purchase.
1. You ordered a wrong product, and then purchased the right product from us. We can refund you for the wrong product.
2. Our products didn't work for you, and our technical support team failed to provide effective solutions for you within 30 days.
By placing an order for our products, indicate that you have read this Refund Policy and fully accept the terms of this refund policy. Please email us if you have any questions on our refund policy.


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